Tag Archives: Customer service

In praise of new tires… and great customer service

Several people “liked” my post a while ago, when I got a new back tire on my bike.

The tire was faulty. It kept thrusting the rear end of the bike back and forth, sideways. Not a good feeling at highway speeds. So I got the guys at Cycle Gear to replace it. They gave me an identical tire, a Michelin Pilot 3.

I rode on that tire for nearly a month, and kept having issues with it. It felt great at speeds below 55, but at highway speeds, it was unstable.

I did some research… Michelin doesn’t recommend any of their tires for my bike. On the BMW sites, everyone said they were riding on the Metzler tires that BMW puts on the bike, or on Avon tires.

Last week, I ordered a new set of Metzler tires. What a difference! The bike feels safe to ride again.

Best part: The guys at Cycle Gear swapped out the tire without a comment. They were surprised that I had trouble with it, but they honored their 100% Satisfaction Guarantee, even though I was not returning an “undamaged” item. I did ride on the tire for a month or so.

Kudos to Cycle Gear!

Leave a comment

Filed under Uncategorized